1) About us

Elliot & Ostrich (“E&O“) is a private limited company under Belgian law. 
Registered seat: Raapstraat 4 box 301, 2000 Antwerp (Belgium) 
Company number (Belgian Crossroads Bank for Enterprises): 0749.864.933
(Belgian) VAT number: BE0749864933
RLE: Antwerp, division Antwerp
Website: www.elliotandostrich.com (owned and managed by E&O)
Email: hello@elliotandostrich.com
Telephone: +32 (0)490 48 88 53
Goods offered for sale via our website: (made to order) pieces of jewellery.

2) Definitions

Conditions: these General Terms and Conditions of Sale 
Customer: any legal and legally competent natural person or legal entity who places an order for the purpose of concluding a sales agreement regarding the goods (“you” and “your” refer to the Customer)
E&O: Elliot & Ostrich BV, as identified under Section 1 (“we”, “us” and “our” refer to E&O)
Goods: (made to order) pieces of jewellery offered for sale via our website (including collection pieces, ‘one of a kind’ and ‘limited edition’ pieces)
Parties: the Customer and E&O

3) Applicability

The most recent version of the Conditions can be consulted on our website under the tab “General Terms and Conditions of Sale”. These Conditions are only available in English.

 Before placing an order, the Conditions are provided to the Customer so the Customer is able to take note of these Conditions. We strongly recommend that you read the Conditions thoroughly before placing on order. By placing an order, the Customer acknowledges having read, understood and accepted these Conditions without any reservation. The Conditions will also be sent to you by email with your order confirmation. We recommend that you save a copy of these Conditions for your records.

 These Conditions apply to all orders placed via our website, to all our offers, to all distance selling agreements between the Parties and to all invoices issued by E&O. In general these Conditions apply to all contracts concluded without face-to-face contact, also to situations where you have had a face-to-face appointment with us (e.g. at The Nest – our speak easy jewellery lounge) and subsequently (negotiate and) conclude the contract at a distance. Unless the Parties expressly agree otherwise in writing, these Conditions apply to the exclusion of all other terms and conditions. Acceptance of the Conditions also implies that the Customer fully waives the application of its own general terms and conditions or of a third party.

 Only natural persons aged at least 18 (eighteen) or older and who are not legally incapacitated can place an order. A minor must be represented by their parent(s) or guardian. By accepting the Conditions, the Customer acknowledges being legally competent to place an order irrespective whether the Customer is a natural person or a legal person or entity.

4) Offer, placing an order and acceptance of orders

The display of the Goods on our website (including the web shop, advertisements, images, etc.) does not constitute an offer in the legal sense. The sole purpose of the displayed Goods on our website is to invite the Customer to place an order. We strive to provide you with all necessary information, with an accurate description and image of the Goods which is intended to be sufficiently detailed to enable you to make an informed decision before the placement of an offer. Occasionally there might be information on our website or in our offer that contains typographical errors, inaccuracies or omissions. We are not bound to and cannot be held liable for these obvious mistakes, errors, inaccuracies or omissions.

 To place an order on our website using our web shop, add the desired item to your shopping cart. Next, proceed to checkout and enter your billing and shipping details, and review your summary. Proceed with choosing your desired shipping method and by accepting our Conditions. In the final step, select your preferred payment method and confirm payment by clicking the ‘order with payment obligation’ button. We are available by phone or email for any inquiries during your online purchase. 

 You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you if needed.

 If Goods are part of a ‘limited edition’ or ‘one of a kind’ collection, subject to specific conditions or only available for a limited period in time, we explicitly mention this in the offer. In case of unavailability of any of the Goods, E&O cannot be held liable. The availability is subject to supplier stock and circumstances beyond our will. In the event we are not able to accept your order, we will inform you in writing and provide you promptly with a refund of the amount paid (at the latest within 7 business days). A refund following the non-acceptance of your order shall constitute a full and final settlement regarding the unaccepted order. Refunds issued by us do not accrue any interest.

 Your order has been completed as soon as all requirements for placing an order have been fulfilled as set out in these Conditions including accepting these Conditions and full payment of the price. The sales agreement between the Parties will be concluded upon receipt of the order confirmation in writing to the Customer. The order confirmation in writing to the Customer confirms the order that has been placed.

5) Our goods

Natural diamonds vs. lab-grown diamonds

We offer both natural and lab-grown diamonds.
Natural diamonds grow in mines, over millions of years, whereas lab-grown diamonds are grown in a lab using cutting-edge technology to replicate a natural diamond. Lab-grown diamonds are real diamonds, chemically and physically identical to natural diamonds, but sourced with lower environmental impact. Natural diamonds are a wonder of nature, intrinsically rare and hold their precious value over time.

Certification of diamonds 
White diamonds starting from 0.50ct are delivered with a gemological certificate by GIA, IGI, HRD or other institute. Diamonds below 0.50ct can be certified upon your request and will be charged at an additional cost.

6) Production and delivery time

Production starts once your order has been confirmed in writing, with reference to the relevant order and with the E&O invoice attached to it, and upon full payment of the said invoice.

 We always aim for the shortest possible production and delivery time. 

 The production time is eight (10) weeks on average and depends among other things on the complexity of the design and availability of the gemstones. 

 Online orders are shipped and delivered Monday through Saturday, excluding major holidays. Shipping within Belgium can take up to 4 business days. For deliveries to neighbouring countries (The Netherlands, France, Germany, Luxembourg) it can take up to 5 business days. Shipment to all other destinations can take up to 15 business days. 

 Please note that these times are indicative and are subject to change or delay. They do not in any event imply an obligation of result for E&O.

 If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and to avoid any disappointment. 

 Unless agreed otherwise, the delivery deadline of the Goods is twelve (12) months after your order has been confirmed in writing.